What I Build
I specialize in the messy, high-stakes work of scaling client-facing operations in complex, regulated environments. My focus is organizational building and operational scale: taking teams from 3 to 25+, doubling throughput without proportional headcount increases, and creating the frameworks that make growth sustainable.
Over the past decade in fintech and enterprise SaaS, I've built multi-layer operational organizations, redesigned operating models for 50+ person teams, and prevented $20M+ in business risk through systematic quality improvements and cross-functional alignment.
Where I excel:
- •Organizational design: Building multi-layer teams, developing managers, creating performance systems that scale
- •Operational transformation: Taking inherited dysfunction and implementing frameworks that deliver measurable results (60% efficiency gains, 75% time-to-value reduction)
- •Cross-functional leadership: Partnering across Sales, Product, Engineering, and Finance to build alignment and drive strategic outcomes
- •Change management: Navigating organizational politics and shifting dysfunctional narratives through data-driven problem-solving
Operational Impact
Built Multi-Layer Operations Team
3→25+ professionals in 12 months | 5+ managers developed
Designed scalable hiring frameworks, manager development programs, and performance systems that enabled sustainable growth and retention.
Transformed 50+ Person Global Operations
60% efficiency improvement | 20% output increase | 25% workforce reduction
Implemented comprehensive operating model with segment-based coverage, role clarity, and systematic execution frameworks.
Prevented $20M+ in ARR Churn
3 top-5 enterprise clients rehabilitated in 90 days
Built systematic quality frameworks, cross-functional escalation protocols, and strategic account alignment that restored client trust and expansion velocity.
Established Sales-to-Operations Protocols
98% configuration readiness | 40% SLA reduction
Created formal handoff processes requiring capacity validation and roadmap alignment before client commitments, eliminating operational chaos.